Making it Clear: Giving Your Virtual Assistant the Information They Need
October 22, 2009 by Lisa S. · 2 Comments
When one is hired for a job, it is expected that the first two weeks will be for training. This will allow the person to become familiar with the job and to understand all of the details that are a part of the description. If you have decided to work with a virtual assistant, this may not be the case. Whether it is a project or long term maintenance, it is important to provide the information that is needed.
The first few times that you work with a virtual assistant, you should expect that the communication will be partly about the training into the job. It will be important that you let the assistant know what your business is all about. This includes allowing them to see the vision of the business, let them know the details of what you do, and allow them to see how you are running.
From here, you will need to make sure that you have an idea of what you want from the virtual assistant. For example, if you are telling them to answer the phones for you, make sure that they will answer it with your business name. This also means that you should provide them with some general information that may be related to the business. By doing this, you will have the ability to keep a professional look, even on the first day of the job.
Most likely, you will not have problems with the training. Because virtual assistants work for several people, they know the routine of the first few days. You can not only expect to provide a fast training. Most virtual assistants will have a list of questions that they will ask their clients when they are hired. This allows them to catch onto the job quickly, and will save you if you miss any of the details.
Making business decisions and passing them to a virtual assistant is one of the ways that you can be sure to keep your business image the way that you want to. By doing this, you will have the ability to pass the business to someone who has had some quick training and can make sure to uphold the quality of service that you want to offer.
Outside of the Office: Establishing Working Relationships with a Virtual Assistant
October 9, 2009 by Lisa S. · Leave a Comment
The idea of being virtual and working for someone is a newer concept to most. The inception of this idea was only thirty years ago, with the concept only becoming popular in the last two decades. Because of this, there are new rules that are being required to be set for how to work with those that aren’t in the office. If you have signed a contract with a virtual assistant, you will want to make sure that you have a checklist for keeping the relationship strong.
The difficulty of working with a virtual assistant is that there won’t be as much communication. You won’t see them in the office every day, and there won’t be the ability to simply walk across the room to see how things are going. Not only this, but most likely, a virtual assistant won’t necessarily be working only for you, depending on the amount of work that you decide to give them.
If you have hired a virtual assistant you will still want to keep in touch and make sure that everything is communicated properly. An occasional e-mail or telephone call just to see how things are going on the other end of the business can help to keep things clear. This will also ensure that what you want to get done with your business is receiving the attention that it deserves.
Beyond this, you will want to make sure that the relationship between you and the virtual assistant is strong. Even though they are working for you, there should be comfort levels that are reached, even before a project starts. This will give the assistant the room to ask you questions needed and will help them to strive for better quality.
If you are working towards hiring a virtual assistant, you will want to make sure that the communication is in place. Talking to the person on the other end every once in a while and supporting a comfortable working relationship are essential to making sure that all of the work is done smoothly.
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